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Customer Support Enigineer (Spanish)

Tuesday, May 16, 2017 at 12:17

Currently we are looking for a highly motivated Spanish speaking CUSTOMER SUPPORT ENGINEER to join our team in The Hague, The Netherlands.

Job Description:
As a Spanish Customer Support Engineer you are part of our international Support Team that deals with the Spanish speaking community. You will answer a wide range of customer inquiries about GamePoint, our games and community-related matters and thus helping to improve our customers’ satisfaction. The Customer Support Engineer is active in our chats, answers the phone and takes care of incoming Support tickets by mail and through various Social Networks.

We expect you to:

  • Processing incoming support tickets in the Helpdesk
  • Actively engaging with players in the Chat and keeping it a friendly environment
  • Commenting on support inquiries on Social Media
  • Supporting the volunteers in their daily activities
  • Providing Web Care support
  • Reporting on top complaints and suggestions

Requirements:

  • Bachelor’s Degree in Communications or a related field or equivalent work experience
  • Native Spanish speaker
  • A high level of empathy and strong customer focus
  • Genuine team player with good people skills and a hands-on attitude
  • The ability to handle complaints in difficult and busy situations and stay positive at all times!

About GamePoint:
GamePoint is one of the world’s leading social and mobile game developers. GamePoint aims to entertain a worldwide audience with its real time multiplayer social games. By providing social features in our games and extensive community support, GamePoint builds on long term relationships with their users.

Company benefits:
We offer a competitive package packed with benefits, lunch arrangement and lots of more fun and perks. A fun and casual work environment with competitive compensation.Are you the one we’re looking for? Send your resume and motivation letter to [email protected] (Acquisition on this vacancy is not appreciated)

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Dutch game developer GamePoint acquires Israeli company Luck Genome

Tuesday, April 25, 2017 at 14:55

GamePoint strengthens position in social casino games    

The Hague, April 24, 2017

The successful Dutch game developer GamePoint has acquired the Israeli company Luck Genome, says Amon Endt, CEO of GamePoint. GamePoint, founded in 1998, has a global presence in multiplayer social games and is well known for GamePoint Bingo and GamePoint RoyalDice. Luck Genome, based in Tel Aviv, is the company behind the successful game ‘Slots Craze’, playable on Facebook, Android and iOS. The acquisition demonstrates GamePoint’s ambition to further develop within the social casino games market in the coming years. With ‘Slots Craze’, GamePoint extends its influence and portfolio, both on web and mobile platforms, and takes a big step in the mobile games market. Luck Genome will continue from its existing Tel Aviv headquarters which will now also function as GamePoint’s new foothold in Israel. For more information, see www.gamepoint.net.

“We added a strong and motivated team of specialists with valuable knowledge in the industry. This knowhow and the knowledge of the product gives us a head start in the current, fast changing world of social casino games, with which we can further strengthen our market position,” says Amon Endt, CEO of GamePoint.

Worldwide growth market

Slots games are digital versions of the well-known casino machines and have become immensely popular. The worldwide market for these games is huge and rapidly growing, with the biggest growth expected on mobile. More and more players leave traditional PC and console gaming and move to mobile devices to play games.

“The online social casino industry is constantly moving and rapidly growing, mainly on mobile. With this expansion, we take a big step in our ambition to grow in social casino games,” says Endt.

Multiplayer social games

GamePoint is a strong player in the multiplayer social games market. It excels in games which are played by multiple players at the same time and include social features, like a chat functionality, which players can use to chat with each other. Becoming friends with other players in these games is rewarded with, for example, in-game currency.

“The Social Casino market is in a tremendous growth momentum, and joining GamePoint, which is a significant player in this field, is expected to help us in our global expansion efforts and the realization of our potential,” says Guy Ezra, founder and CEO of Luck Genome. “In the past two years we have achieved stability, growth and profitability by optimizing the product. In order to achieve our ambitious goals, we need a strong global partner – like GamePoint. GamePoint is a natural match to Luck Genome that complements each other. GamePoint is an amazing company with an impressive history, outstanding performance and an excellent organizational culture and team. We are excited to embark on a common path and achieve our goals.”

About GamePoint

GamePoint B.V., founded in 1998, is a worldwide leader in real-time multiplayer gaming, well known for GamePoint Bingo and GamePoint RoyalDice. GamePoint’s strength is in fostering a strong and close community of players. In 2001, it launched Spelpunt.nl, a website gathering multiple social games. After the success of Spelpunt, the first game, Bingo, was launched in 2004, using virtual currency. For more information, visit www.gamepoint.net.

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